Who we are

We are Red Jar Group Pty Ltd, trading as Red Jar Cycles (Red Jar). This privacy policy sets out how we protect and use the information you provide when you use our website (https://redjar.com.au) and make contact with us.

What personal data we collect and why we collect it

During your interactions on our website, by way of contact forms, making a purchase, utilising a rental service or simply contacting us via email or phone, we may collect the following information:

• Your name
• Contact information including email address, address and phone number
• Information such as postcode, preferences and interests

Your personal information is for use in the context of your interaction with Red Jar. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

What we do with the information we gather

We require this information to process and fulfill your orders, understand your needs and provide you with a better service, and in particular for the following reasons:

Processing your order(s)

We need this data to process your order and ensure it gets to you in a timely manner.

Promotions and marketing

We may use your personal information to send you promotional information about our business or for new products or services we provide. This communication will be occasional and you can opt out at any time via the links provided with any promotional content.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website is secured with SSL and we utilise trusted and secured payment gateways including Stripe, Square and Paypal. This ensures your transaction(s), including your credit card details are safe. Red Jar staff do not see any card details which you have directly entered into our site.

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How long we retain your data

If we collect your information for any reason, it may be retained indefinitely. If you have any specific concerns or requests, please contact us at [email protected]

What rights you have over your data

At any time you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. If you have any specific concerns or requests, please contact us at [email protected]