Who we are

We are Red Jar Group Pty Ltd, trading as Red Jar Cycles (“Red Jar”, “we”, “us”). This privacy policy sets out how we collect, use, protect and manage the personal information you provide when you use our website (https://redjar.com.au), make a purchase, or otherwise contact us.

Red Jar is committed to handling personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

What personal data we collect and why we collect it

Through contact forms, purchases, rental services, or direct contact via email or phone, we may collect:

  • Your name
  • Contact information including email address, postal address and phone number
  • Payment and order information (processed securely by our payment providers — see Security below)
  • Information such as postcode, preferences and interests

We will not sell, trade or lease your personal information to third parties unless we have your permission or are required to do so by law.

How we use your information

Processing your order(s)

We use your information to process and fulfil orders, and to ensure they reach you in a timely manner.

Promotions and marketing

We may use your personal information to send you promotional information about our business, products or services. This communication is occasional and you can opt out at any time via the links provided with any promotional content.

Third-party services

We use a number of trusted third-party services to operate our website and business. These providers may process personal information on our behalf, in accordance with their own privacy policies:

  • Payment processing: Stripe and PayPal handle payment transactions. Red Jar staff do not see or store your full card details — these are entered directly into the secure payment gateway.
  • Website hosting and security: our website is secured with SSL encryption.
  • Analytics and site performance: Jetpack (by Automattic) for website statistics and performance monitoring.
  • Advertising and marketing: Facebook/Meta tools (including the Meta Pixel) may be used to measure the effectiveness of our marketing and to show you relevant ads. You can manage your ad preferences directly through your Facebook account settings.
  • Forms: Ninja Forms is used to process enquiries submitted through our contact and other forms.

Security

We are committed to keeping your information secure. We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online, and our website uses SSL encryption throughout.

Cookies

We use cookies, including traffic log and third-party cookies (such as those from Jetpack and Facebook/Meta), to understand how our website is used and to improve it, and in some cases to support marketing activity described above.

A cookie does not give us access to your computer or any information about you beyond what you choose to share with us. Most browsers accept cookies automatically, but you can usually change your browser settings to decline them. Doing so may affect some website functionality.

Links to other websites

Our website may contain links to other websites of interest. Once you leave our site via these links, we have no control over those websites and cannot be responsible for the protection of any information you provide there. Such sites are not covered by this privacy policy, and you should review the privacy policy of any site you visit.

How long we retain your data

We retain personal information for as long as necessary to fulfil the purposes it was collected for, including to meet legal, accounting or reporting requirements. If you have any specific concerns or requests about retention, please contact us at admin@redjar.com.au.

Your rights

At any time you can request a copy of the personal data we hold about you, or request that we correct or erase it, subject to our legal obligations. If you have any specific concerns or requests, please contact us at admin@redjar.com.au.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first at admin@redjar.com.au so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Last updated: 20 August 2026

Contact us

If you have any questions about this privacy policy, please contact us at admin@redjar.com.au.